Here 's How We Protect Your Data
1. Introduction
The present general terms and conditions (hereinafter the "General Terms and Conditions") and legal notices govern the contractual relationship between IT GROW, a digital support agency, and any individual or entity (hereinafter the "Client") seeking to use the services offered by IT GROW. By accessing IT GROW’s services, the Client accepts these General Terms and Conditions without reservation.
2. Company Information
Comspanany Name: We Make IT Grow (IT GROW) Trade Name: IT GROW Head Office Address: 24 Neige Khalij El Kamar, Ennasr 2, 2037 Ariana City, Tunisia Legal Form: Sole spanrospanrietorshispan with Limited Liability (SspanRL)Unique Identifier: 1831099K CommercialRegister Number: C03570952023 Manager: Sami Arif (Tunisian)
3. Definitions
For the purposes of these General Terms and Conditions, the following terms have the meanings defined below: "Client" means any individual or entity using IT GROW’s services; "Services" includes all services offered by IT GROW such as digital strategy consulting, web development, digital infrastructure, and advanced data solutions.
4. Contract Formation
The contract between IT GROW and the Client is formed upon the Client's acceptance of the quote and the signing of the contract by both parties. The process begins with the Client contacting IT GROW, followed by receiving a commercial proposal. Once the proposal is accepted, a quote is sent to the Client.
5. IT GROW’s Obligations
IT GROW commits to delivering the agreed services to the Client within the stipulated time frame. For marketing services, it is essential that the Client provides the necessary information and proposes ideas from the outset to ensure timely delivery. For web development, a testing and validation phase is scheduled at each stage. IT GROW will employ all necessary means to ensure proper service execution.
6. Client’s Obligations
The Client agrees to provide all information and documents necessary for IT GROW to perform the services. The Client must also make timely payments for the services. It is essential for the Client to communicate their needs and requirements clearly and promptly from the outset. This includes providing the required information and proposing ideas in advance to ensure timely delivery.
7. Pricing and Payment Terms
Service prices are those in effect on the order date. Marketing contracts are adaptable based on the Client's needs and requirements. Web development is delivered as a final service, and maintenance is on a monthly contract basis. Payment terms include an initial payment, the amount of which varies based on the contract and the overall support service. The price of services varies according to the Client's needs, with all details being fixed progressively. An advance payment is mandatory and varies depending on the contract. The remaining balance is due upon service delivery.
8. Confidentiality and Data Protection
IT GROW is committed to maintaining the confidentiality of Client-provided information and complying with current data protection regulations. For any queries regarding personal data, please contact us at hello@it-grow.tn.
9. Intellectual Property
All content produced by IT GROW is the exclusive property of IT GROW and cannot be used by third parties without prior written authorization. However, content created for the client is the property of the client and can be used in our portfolio with the client's authorization alone; no one else other than the client is permitted to use them. The Client has the right to use the creations within the scope of their activity.
10. Warranties and Liability
IT GROW guarantees the conformity of the provided services to the agreed specifications. In case of non-conformity, IT GROW's liability is limited to the amount invoiced for the services. Upon web delivery, a training session is provided to ensure the Client understands the usage terms.
11. Amendments to General Terms and Conditions
IT GROW reserves the right to amend these General Terms and Conditions at any time. Changes will apply upon their publication on IT GROW’s website.
12. Governing Law and Jurisdiction
These General Terms and Conditions are governed by Tunisian law. In case of disputes, the parties agree to seek an amicable solution before referring the matter to the competent Tunisian courts.
13. Contact and Support
For any questions or complaints regarding these General Terms and Conditions or IT GROW’s services, the Client can contact our support team by email at hello@it-grow.tn or by phone at +21620910370 .